Last Updated: May 15, 2025
INTRODUCTION
Welcome to Peak Wellness Integrative Medicine. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://peakwellnessim.com/ and use our services, including when you access your personal health information through the CHARM Electronic Health Record (EHR) system.
Please read this Privacy Policy carefully. By accessing our website, using our services, or providing us with your personal information, you consent to the practices described in this policy.
INFORMATION WE COLLECT
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Date of birth
- Contact information (email address, phone number, mailing address)
- Health insurance information
- Medical history and health information
- Payment information
- Emergency contact information
Information Collected Through CHARM EHR
When you access your information through the CHARM EHR system, we may collect:
- Login credentials and authentication data
- Usage data regarding your interactions with the portal
- Records of information you access, download, or modify
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Cookies and usage data
- Referring websites
HOW WE USE YOUR INFORMATION
We use your personal information for various purposes, including:
- Providing and managing your healthcare services
- Communicating with you about appointments, treatments, and services
- Processing payments and insurance claims
- Maintaining and updating your medical records
- Verifying your identity when accessing the CHARM EHR portal
- Improving our website, services, and patient experience
- Complying with legal obligations and professional standards
- Sending periodic emails regarding your care, products, or other services
PROTECTION OF YOUR INFORMATION
Security Measures
We implement appropriate physical, technical, and administrative safeguards to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Access controls for CHARM EHR system
- Regular security assessments and updates
- Staff training on privacy and security practices
- Physical security measures for on-site records
CHARM EHR Security
CHARM EHR implements additional security measures including:
- Multi-factor authentication
- Role-based access controls
- Activity logs and audit trails
- Automatic timeout features
- Data encryption at rest and in transit
While we use commercially reasonable efforts to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your CHARM EHR login credentials.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to:
Healthcare Providers
- Referring physicians or specialists involved in your care
- Labs or diagnostic centers conducting tests
- Other healthcare professionals participating in your treatment
Service Providers
- CHARM EHR and other electronic health record systems
- Payment processors and billing services
- Labs and diagnostic services
- Insurance companies for claim processing
Legal Requirements
- When required by applicable law, court order, or governmental regulation
- To protect against legal liability
- To protect the rights, property, or safety of our practice, patients, or others
YOUR RIGHTS AND CHOICES
Accessing and Correcting Your Information
You have the right to:
- Access your personal information stored in our systems
- Request corrections to inaccurate or incomplete information
- Request a copy of your health records
- Access your information through the CHARM EHR patient portal
CHARM EHR Patient Portal
Through the CHARM EHR patient portal, you can:
- Review your health information
- Request appointments
- Communicate securely with Peak Wellness IM
- Update certain personal information
- Set communication preferences
Opting Out
You may opt out of:
- Receiving marketing communications
- Certain data collection practices as permitted by law
- Electronic communications (though this may limit our ability to provide certain services)
THIRD-PARTY WEBSITES AND SERVICES
CHARM EHR
CHARM EHR is a third-party electronic health record system that hosts and processes your health information on our behalf. While we have agreements in place requiring CHARM EHR to protect your information, we are not responsible for their privacy practices. We encourage you to review CHARM EHR’s privacy policy.
Other Third Parties
Our website may contain links to third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
CHILDREN’S PRIVACY
Our services also include children. With parental or guardian permission we collect personal information about children’s health and behaviors. If we have collected or received personal information about a child, we protect that information with the highest standards. For minors under the age of 18, we require parental consent for treatment and information collection except where permitted by applicable law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
HIPAA COMPLIANCE
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain a separate Notice of Privacy Practices that provides detailed information about how we may use and disclose protected health information and your rights under HIPAA. A copy of our Notice of Privacy Practices is available upon request to [email protected] and use the Subject: “Request for Notice of Privacy Practices”.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For medical records, we adhere to state-specific requirements regarding record retention.
INTERNATIONAL DATA TRANSFERS
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By providing your information, you consent to this transfer.
CONTACT INFORMATION
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Peak Wellness Integrative Medicine
PO Box 175 Ely, NV 89301
+1 (970) 637-7016
[email protected]
STATE-SPECIFIC PRIVACY RIGHTS
Residents may have additional rights regarding their personal information under a state-specific privacy act or other state laws. These may include the right to:
- Know what personal information is being collected
- Know whether personal information is sold or disclosed and to whom
- Opt-out of the sale of personal information
- Access their personal information
- Request deletion of personal information
TELEMEDICINE PRIVACY
If we provide telemedicine services, additional privacy considerations apply:
- Telemedicine sessions may be conducted through our secure, HIPAA-compliant platforms
- Sessions may be recorded for treatment and documentation purposes
- Technical safeguards are implemented to protect the privacy of telemedicine interactions
- You will be informed of any additional participants in telemedicine sessions
SPECIAL CATEGORIES OF INFORMATION
We provide special protection for sensitive health information such as:
- Mental health records
- Substance abuse treatment information
- Genetic testing information
- HIV/AIDS status
- Reproductive health information
These categories of information receive additional protections under applicable laws, and we only disclose such information with appropriate authorization or as permitted by law.
By using our services, you acknowledge that you have read and understand this Privacy Policy.